Welcome! My name is Jordan Perez. I am a curious, driven, and thoughtful professional living and working in Nashville, TN.

AHEAD, Nashville, TN                                                                             

Project Coordinator                                                                            February 2020 – January 2023

Senior Project Coordinator                                                                            January 2023 - present

Summary: Manage the creation, qualification, and approval process for Client presentations and executable deliverables for ~500 of AHEAD’s client accounts.

• Manage a group of four members within the Opportunity Assessment team by acting as their point of contact for escalations and questions, offering coaching and performance reviews, and ensuring the accuracy of their client deliverables.

• Develop, edit, and distribute client-facing documentation (presentations, Statements of Work, RFxs) under strict deadlines in conjunction with Sales, Delivery, Technical resources, Legal, and Finance, with a focus on quality, accuracy, and branding.

• Act as the point of contact for internal stakeholders to drive the deliverable creation and approval process to completion; responsible for developing relationships and consistently communicating key information to internal stakeholders throughout this process.

• Planned and executed a complete refresh of AHEAD’s Project Change Request (PCR) process.  This included collaborating with multiple teams to understand their processes and using that knowledge to create new ways of calculating impacts to project financials, new templates, and a 60-page handbook that outlines the entire process.  This project directly impacted the efficiency and accuracy of internal teams + the quality and response time on PCRs for our clients.

• Collaborated with leadership to define, implement, and educate appropriate stakeholders on a new process for complex and high-dollar opportunities, which improved the quality of proposals and reduced turnaround times by 40% on proposals for high-value clients.

• Designed and developed a new Training & Development Program for the Opportunity Assessment Team, which included creating a year-long project plan, leading internal training sessions, breakout focus groups, and discussion groups for online courses.

Custom Fuel Services (Ingram Barge Company), Nashville, TN       

Sales Coordinator December 2017 - February 2020

Summary: Supported the efforts of Custom Fuel Services to grow the number of customer accounts and volume of fuel sold (~ 150 million gallons annually), increase revenue, and identify opportunities to grow market share on the inland rivers.

• Oversaw the onboarding process for new customers, from the initial contact made with the customer, to completing paperwork, to ensuring their first transaction completes successfully.

• Built relationships with ship agents, inventory analysts, fuel buyers, operations, logistics, and internal stakeholders to ensure all fuelings were completed on schedule.

• Collaborated with inventory analysts to forecast demand at our locations and recommend pricing strategies based on market intelligence, river conditions, and loading schedules.

• Worked on a cross-functional team to create, implement, and maintain a new Custom Fuel Services website and CRM application. 

Ingram Barge Company, Nashville, TN                                                   

Logistics Support Coordinator August 2015 - December 2017

Summary: Coordinated internal operations and system data for Ingram Barge Company via collaboration with all internal departments with a focus on optimizing efficiency of data management processes. 

• Collaborated with the Sales department to create presentations and offer training to our external customers for Ingram’s Towline website, which our customers use to track their commodities and shipments.

• Handled $30 million/year demurrage process for all customers; create monthly reports for customers showing accrued charges; communicate with internal departments and external customers to resolve discrepancies.

Macy’s, Memphis, TN                                                                                            

Sales Manager- Ready to Wear Departments July 2014 - August 2015

Summary: Completed Macy’s Executive Development Program, which included training in all aspects of store management, including analyzing reports, developing a successful business, thinking creatively to drive profitability, and coaching and leading teams.

• Managed the multi-million dollar Women’s Ready to Wear business and was responsible for the financial success, customer service, credit participation, and engagement of departments under my responsibility.

• Led a team of 25 store associates, creating a customer-focused environment and motivating all associates to achieve goals, as well as offering on-the-job coaching and acting as a point of contact for escalations and questions.